Shipping policy
Shipping Policy
At Goth Oasis, we believe everyone deserves access to unique gothic treasures, no matter where you are in the world. That’s why we offer free worldwide shipping on all orders!
Shipping Times
- Orders typically arrive within 5–15 business days.
- Delivery times may vary depending on your location, customs processing, and other factors.
Possible Delays
While we strive to ensure timely deliveries, please note that delays can occasionally occur during:
- Holiday seasons
- Customs inspections
- Unforeseen circumstances like weather disruptions
We appreciate your patience and understanding during such situations.
Order Processing
- All orders are processed within 2-3 business days (excluding weekends and holidays).
Tracking Your Order
Once your order ships, we will send you a confirmation email. If you’d like the tracking number, feel free to reach out to us directly, and we will provide it.
Rest assured, we carefully monitor all orders to ensure they are on their way and everything is on track. We're here to help, so if you have any concerns, just let us know!
Important Information for Orders to Israel 🖤
Before we ship your order, we kindly ask that you provide a valid phone number to ensure smooth and safe delivery. This allows the shipping provider to contact you for updates or pickup notifications.
Please note that some Israeli phone number formats may have difficulty receiving SMS notifications. These include:
-
+972-50-41XXXXX
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+972-52-71XXXXX
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+972-52-76XXXXX
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+972-54-84XXXXX
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+972-54-85XXXXX
-
+972-53-31XXXXX
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+972-53-41XXXXX
-
+972-58-32XXXXX
-
+972-55-67XXXXX
-
+972-55-32XXXXX
Additionally, due to the ongoing situation in the region, some flights to Israel may be reduced or delayed, which could slightly affect delivery times.
Please be aware: once your package arrives in Israel, after-sales processing (returns, exchanges, etc.) is not accepted by the local shipping partners. We encourage customers to carefully review their order and address details before confirming.
Questions?
If you have any concerns about your shipment, feel free to contact us via our Contact Form or email us at support@gothoasis.com.